Shipping & Delivery

At MobiTown, we are committed to delivering your order quickly, safely, and efficiently. Please read the information below to understand how we process and deliver your purchases.

Order Processing

  • Orders are processed Monday to Friday, excluding public holidays.
  • Most orders are processed within 1–2 working days after payment has been successfully received.
  • Once your order has been dispatched, you will receive a confirmation email containing your tracking information (where available).

Delivery Times

Estimated delivery times are as follows:

Delivery Location Estimated Delivery Time
Mainland UK 2–5 Working Days
Northern Ireland 3–7 Working Days
Scottish Highlands & Islands 3–7 Working Days
Remote UK Areas 3–7 Working Days

Please note that delivery times are estimates and may vary during busy periods, public holidays, or due to courier delays.

Delivery Charges

Shipping costs are displayed during checkout before payment is completed.

From time to time, MobiTown may offer free delivery promotions on selected products or orders.

Order Tracking

Once your order has been dispatched, you will receive an email with tracking details (where applicable). You can use the tracking information provided to monitor your shipment directly through the courier’s website.

Delivery Address

Please ensure that your delivery address is accurate before placing your order.

MobiTown cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

If you notice an error after placing your order, please contact us immediately. While we will do our best to assist, we cannot guarantee changes once an order has entered processing.

Missed Deliveries

If delivery is unsuccessful because nobody is available to receive the parcel, the courier may:

  • Leave the parcel in a safe place.
  • Deliver it to a nearby collection point.
  • Attempt another delivery.
  • Return the parcel to us.

If an order is returned due to repeated failed delivery attempts, additional shipping charges may apply for redelivery.

Delayed Deliveries

Although we work with trusted courier partners, delays may occasionally occur due to circumstances beyond our control, including:

  • Severe weather conditions
  • Public holidays
  • High seasonal demand
  • Courier operational issues
  • Transport disruptions

We appreciate your patience in these situations and will assist you in tracking your order whenever possible.

Damaged Parcels

If your parcel arrives visibly damaged, please:

  • Take photographs of the packaging before opening it.
  • Inspect the contents immediately.
  • Contact our customer support team as soon as possible.
  • Include your order number and photos when reporting the issue.

This helps us investigate the matter quickly and provide an appropriate solution.

Lost Parcels

If your order has not arrived within the estimated delivery timeframe:

  1. Check your tracking information.
  2. Contact the courier for an update.
  3. If the issue remains unresolved, contact MobiTown.

We will work with the courier to investigate the shipment and keep you informed throughout the process.

Delivery Restrictions

Certain products may be subject to delivery restrictions depending on your location.

If we are unable to fulfil your order due to delivery limitations, we will notify you promptly and issue a full refund where applicable.

Receiving Your Order

Upon delivery, we recommend that you:

  • Check the parcel for any visible signs of damage.
  • Verify that you have received the correct item.
  • Contact us promptly if anything appears incorrect or missing.

Need Assistance?

If you have any questions regarding shipping or delivery, our customer support team is here to help.

Email: admin@mobitown.co.uk

Phone: +44 7883 126248

Address:

24 Lucas Apartments
6 Cavendish Square
London E16 2XP
United Kingdom